|
Hospitality Training
Products from HRT Solutions |
|
Books |
 Hospitality
Core Units
contains absolute 'foundation information' for
people wanting to build a career in the
industry, as it covers the core competencies for
the Certificates at levels II and III in
Hospitality Operations. It is written for students and
teachers studying/delivering hospitality programs in high schools, TAFE, private
training colleges and university as well as trainers and facilitators involved in
delivering in-house training programs to employees.
What sets
this book apart is its extensive industry
audience. It is a great aid for teachers and
on-the-job trainers to apply to student/trainee
self directed activities.
Its focus
on current industry trends and operations
combines with providing readers with practical
activities and resources to research and seek
additional information. The book has a real
'hands-on' approach, whether you are training in
a fine hotel, the local pub, club, café
or stocking the galleys of weekend houseboats.
All the
knowledge and skills required to work
professionally are contained between its covers. Trainers
Support Materials for this Book This
volume is also supported by a range of resources
(see below) to assist trainers/teachers in the
delivery of the core modules. |
|
Games |
Download
Training Product Price List
|
Games!
Interactive
games which make your training fun.
- 'Hunt
the Hazard or Run the Risk', a game which
highlights the aspects of Occupational
Health & Safety in the workplace
- 'Hygiene
Facts', a game that explores all areas of
hygiene within the workplace
- 'Customer
Service Cycle', a game that challenges participants
to think and explores all levels of customer
service
|
|
Wall
Charts |
Download Training Product Price List
|
Wall
Charts - are
an excellent way to keep your present and
importantly new staff aware of issues
critical to your organisation. Once up on
high visibility areas they are working for you
24 hours a day! In our range are,
- 'Proactive
Service'
- 'Workplace
Hazards'
- 'How
Food Poisoning Happens'
- 'Tourism
Sectors'
- 'Bacteria'
- 'Customer
Service'
|
|
Session
Plans |
|
Download Training Product Price List
|
A
guide to presenting the core modules,
used in conjunction with the text book
Hospitality Core Units. All you need
to keep your training on track.
THHCO01B
Hospitality Industry Knowledge
THHCOR01B Working with Customers and
Colleagues
THHCOR02B Hospitality as a Socially
Diverse Environment
THHCOR03B Hospitality Health, Safety
and Security Procedures
THHGHS01B Workplace Hygiene
Other hospitality session plans available
are
Beverage
Service, Food Service & Club Reception
|
|
Article
Activities |
Download
Training Product Price List
|
Current Tourism/Hospitality Industry media articles with discussion questions to help broaden the learners understanding of a particular topic.
Human Resource Management
Conflict Resolution
Customer Service
Responsible Conduct of Gambling
Responsible Service of Alcohol
Travel Industry
Hospitality Industry
Smoking
Industrial Relations |
|
PowerPoint
Displays |
|
Download Training Product Price List
|
Compliment your training of the core modules with colourful powerpoint displays written specifically to compliment the book Hospitality Core Units.
THHCO01B Hospitality Industry Knowledge
THHCOR01B Working with Customers and Colleagues
THHCOR02B Hospitality as a Socially Diverse Environment
THHCOR03B Hospitality Health, Safety and Security Procedures
THHGHS01B Workplace Hygiene |
|
Overhead
Transparencies |
Download
Training Product Price List
|
Available in black & white or colour. Compliment the session plans.
THHCO01B Hospitality Industry Knowledge (20
slide set)
THHCOR01B Working with Customers and Colleagues (33
slide set)
THHCOR02B Hospitality as a Socially Diverse Environment (13
slide set)
THHCOR03B Hospitality Health, Safety and Security Procedures (21
slide set)
THHGHS01B Workplace Hygiene (21 slide set) |
|
Cue
Cards |
Download
Training Product Price List
|
Interactive activities to extend the learner. 3-4 different topics per
set.
Discussion Cards
Scenario Cards
Role-Play Cards
|
|
Picture
Scenarios |
Download
Training Product Price List
|
A set of six photograph images with activity questions that represent a core module topic. Fun, interactive and challenging for the learner.
Topics covered,
Restaurant Service
Housekeeping
Dealing with people from another culture
Gaming
Bar Service
Customer Service |
